Privacy Policy

Information We Collect

When you interact with Cozy Trail, we may collect various types of information, including:

Personal Identifiable Information (PII): Such as your name, email address, shipping address, billing address, phone number, and payment details (e.g., credit card information). We collect this when you make a purchase, create an account, sign up for our newsletter, or contact us.
Device Information: Automatically collected data like your IP address, browser type, operating system, referring website, pages viewed, and the time and date of your visit. This helps us understand how you use our site and improve your experience.
Order Information: Details about your purchases, including products bought, order history, and delivery status.
Communication Data: Records of your interactions with us, such as emails or customer service inquiries.

We use the information we collect for the following purposes:

To Process Orders: Fulfill your purchases, process payments, arrange shipping, and provide order confirmations and invoices.
To Provide Customer Service: Respond to your inquiries, provide support, and manage your account.
To Improve Our Website & Products: Analyze website usage to enhance functionality, personalize your shopping experience, and develop new products and features.
For Marketing & Promotions: Send you updates, promotions, newsletters, and information about our products and events, if you have opted in to receive them. You can opt out at any time.
For Security & Fraud Prevention: Protect our website and customers from fraudulent transactions and other unauthorized activities.
To Comply with Legal Obligations: Meet legal and regulatory requirements.

We may share your information with third parties only when necessary and for legitimate business purposes, including:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, website hosting, analytics, and marketing. These providers are obligated to protect your information.
Legal Compliance: When required by law, subpoena, or other legal processes, or to protect our rights or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

If you have any questions about this Privacy Policy or our data practices, please contact us: support@acozytrail.com